Returns, Refunds & Exchanges Policy
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Customers may be entitled to a replacement, refund, or other remedy where a product fails to meet consumer guarantees. Nothing in this policy limits or excludes rights available under Australian Consumer Law.
Change of Mind
As a goodwill gesture, Trinkets by Emily may offer an exchange or store credit for change-of-mind purchases within 7 days of purchase, subject to the following conditions:
- Proof of purchase being provided
- Items being unused and unworn
- Original packaging and tags being attached
- Products being in resalable condition
Exchanges are issued at the discretion of management. Refunds are generally not available for change-of-mind purchases.
Non-Returnable Items
Unless required under Australian Consumer Law, the following items cannot be returned for hygiene and safety reasons:
- Earrings
- Hair accessories
- Piercing jewellery
- Personalised jewellery
- Custom-made items
Sale and Clearance Items
Sale, promotional, and clearance items are not eligible for change-of-mind refunds.
However, these products remain covered by Australian Consumer Law consumer guarantees.
Faulty or Defective Products
If you believe a product is faulty, please bring the item together with proof of purchase to our store. Items will be assessed to determine whether they fail to meet consumer guarantees.
If you have purchased online and cannot visit our store, please contact us via our contact us page. Please make sure that you attach your online receipt and send to us and a photo of the product stating the reason and making it clear in the photo. Once Approved, we will generate a return label for you to post the item back to us via AUSPOST.
Where required under Australian Consumer Law, Trinkets by Emily will provide an appropriate remedy, which may include:
- Replacement
- Refund
The remedy provided will depend on the nature of the fault and applicable legal requirements.
What Is Not Considered a Fault
The following are generally not considered manufacturing defects:
- Normal wear and tear
- Tarnishing caused by exposure to water, perfumes, lotions, chemicals, or sweat
- Damage resulting from accidents, misuse, or improper care
- Minor variations in colour, texture, or finish
Proof of Purchase
Acceptable proof of purchase may include:
- Original receipt
Processing Returns
All returns, exchanges, and warranty claims must be processed through Trinkets by Emily.
Refunds approved under Australian Consumer Law will be issued using the original payment method where possible.
Processing times may vary depending on your financial institution.